Find answers to your questions in our FAQs section, covering everything from bookings to services and customer support.
Tony Cars operates in Surbiton and proudly serves surrounding areas including Kingston upon Thames, Tolworth, Chessington, Worcester Park, New Malden, Berrylands, Long Ditton, Thames Ditton, Ewell, and nearby locations.
Yes, you can. Booking a return trip is easy when you book your outbound journey online. Simply use the “Return Journey” button on our online booking form to specify your preferred return date and other details. Alternatively, please contact us for assistance.
The amount of luggage you can bring depends on the type of vehicle you book. If you are booking online, our system will automatically detect the correct vehicle size based on your selection of passengers and luggage. (To see the vehicle capacity check the “FLEET” section).
Saloon: You can bring a maximum of two medium-sized suitcases and two pieces of hand luggage.
Estate: You can bring up to three medium-sized suitcases and three pieces of hand luggage.
MPV: This vehicle is flexible and can accommodate various configurations. For example:
With six passengers, you can fit only a couple of suitcases. With five passengers, you can bring three large suitcases and three pieces of hand luggage.
With four passengers, you can bring four large suitcases and four additional pieces of hand luggage.
Minibus: You can bring up to eight suitcases and eight pieces of hand
luggage.
We recommend booking at least 1 to 2 days in advance to ensure smooth travel planning. Our online booking system accepts reservations up to 1 month in advance. Please note that online bookings made less than 12 hours before the journey time may be subject to cancellation. For trips departing within the next 12 hours, please contact us directly at +44 (0)208 399 9473 to check availability.
Yes. Upon request, we can provide three types of child seats: an infant seat, a child seat, or a booster seat.
When making your booking, please select the required seat option on the second booking page. You can also add the child’s age and any additional information in the comments section.
An additional charge of £3 applies for an infant or child seat, while a booster seat costs £2.
Please remember that every child, regardless of age, must be included in the total number of passengers when making your booking.
Tony Cars operates a diverse fleet of clean, comfortable, and well-maintained vehicles for airport transfers, local minicab journeys, and long-distance travel from Surbiton and the surrounding areas. Our fleet includes saloon cars, estate cars, six-seater MPVs, and spacious eight-seater minibuses to accommodate different passenger and luggage requirements.
During busy periods, your selected vehicle may be upgraded to a larger vehicle at no additional cost. We will never send a smaller vehicle than the one required for your journey.
Yes, you can update your reservation details by contacting our support team at 0208 399 9473 at least 2 hours before your scheduled trip. Please note that all changes are subject to availability and the specifics of your request.
Yes, all of our vehicles are equipped with GPS devices to ensure correct navigation. This allows our drivers to find the most efficient routes and arrive at your location on time.
Yes, a £5 surcharge applies to pickups scheduled between 11:00 PM and 6:00 AM. This charge helps us provide reliable, pre-booked minicab and airport transfer services throughout the night and early morning. All charges are clearly included in your booking price, so there are no unexpected costs.
Yes, we offer a convenient airport meet-and-greet service upon request. Your driver will wait for you in the airport arrivals hall with a name board, helping to provide a smooth and stress-free airport pickup.
The meet-and-greet service costs an additional £8 and can be added during the online booking process. Alternatively, you can request it in the comments section or contact our support team to add it to an existing reservation.
If you selected the Meet and Greet option during the booking process, your airport transfer driver will wait for you in the Heathrow Airport arrivals hall, holding a name board with your name.
If you did not select the Meet and Greet service, please check your booking confirmation for your Heathrow Airport pickup instructions. Unless otherwise stated, proceed to the designated meeting point for your arrival terminal:
Heathrow Airport pickup meeting points
Please keep your mobile phone switched on after landing, as your driver may contact you with further pickup instructions.
If you selected the Meet and Greet option during the booking process, your airport transfer driver will wait for you in the Gatwick Airport arrivals hall, holding a name board with your name.
If you did not select the Meet and Greet service, please check your booking confirmation for your Gatwick Airport pickup instructions. Unless otherwise stated, proceed to the designated meeting point for your arrival terminal:
Gatwick Airport pickup meeting points
Please keep your mobile phone switched on after landing, as your driver may contact you with further pickup instructions.
No additional charge will apply if your flight is delayed by up to two hours from the scheduled landing time. We monitor your flight and adjust your airport transfer pickup time accordingly.
If your flight is delayed by more than two hours, please contact us as soon as possible. We will do our best to reschedule your airport pickup, subject to driver availability. Additional waiting time or parking charges may apply where necessary.
We monitor your flight using the flight number provided during booking. If your flight arrives earlier than scheduled, we will adjust your airport pickup time where possible and arrange for your driver to meet you sooner.
Please keep your mobile phone switched on after landing, as your driver may contact you with updated pickup instructions. Early collection is subject to driver availability and airport parking arrangements.
Your luggage allowance depends on the type of vehicle you book. Please visit our Fleet section for a detailed guide to passenger and luggage capacities, helping you choose the most suitable vehicle for your airport transfer or minicab journey.
For safety reasons, all luggage must fit securely inside the vehicle’s boot. Luggage cannot be placed on passenger seats or carried on passengers’ laps. Please provide accurate passenger and luggage details when booking so we can allocate the correct vehicle for your journey.
First, check your text messages and email for your airport transfer driver’s contact details and pickup instructions. These are sent automatically when your driver is on the way or has arrived at the agreed meeting point.
Please keep your mobile phone switched on and check that you are waiting at the correct pickup location. If you still cannot find or contact your driver, call our support team on 0208 399 9473, and we will assist you as quickly as possible.
Your airport transfer fare includes the full cost of the journey and the applicable airport charges.
For airport drop-offs, the fare includes the airport drop-off fee. For airport pickups, it includes the minimum parking charge and up to 30 minutes of free waiting time from your selected meeting time after landing.
Additional waiting time, extra parking charges, or optional services such as Meet and Greet may be charged separately where applicable. All standard charges are clearly shown during the booking process, helping you travel with no unexpected costs.
You can cancel your minicab or airport transfer booking free of charge up to two hours before the scheduled pickup time and receive a full refund.
Cancellations made less than two hours before the scheduled pickup time are non-refundable, and the full journey fare will be charged. However, additional charges that have not been incurred, such as an airport drop-off fee where the driver has not travelled to the airport, will not be charged.
To cancel your booking, call us on 0208 399 9473 or use the My Trips section of your online account.
A receipt will be sent automatically to the email address provided during booking once your journey has been completed.
If you have not received your booking receipt, please check your junk or spam folder and confirm that the correct email address was entered when making the reservation.
To request another copy of your receipt, or to obtain a receipt for a cash payment, please contact our support team. Include your booking reference and journey date so we can assist you quickly.
