This Disclaimer Policy explains the limits and conditions that apply to information published on the Tony Cars website and other digital channels. It should be read together with our Terms and Conditions, Privacy Policy and Cookie Policy.
By using our website, you acknowledge that general website information may not cover every circumstance relating to a particular booking. Confirmed booking details and the applicable Terms and Conditions govern the journey you have booked.
1.1 This Disclaimer Policy applies to the Tony Cars website, mobile booking information and other digital content published by Tony Cars Ltd, trading as Tony Cars.
1.2 The information on our website is provided to explain our services and help customers make and manage bookings. It should be read together with our Terms and Conditions, Privacy Policy and Cookie Policy, where applicable.
1.3 This Disclaimer Policy does not replace the Terms and Conditions that apply to a confirmed booking. If there is any conflict between this Disclaimer Policy and the Terms and Conditions in relation to a booked journey, the Terms and Conditions will take precedence.
2.1 Tony Cars takes reasonable care to keep the information on its website accurate, clear and up to date. However, website content may occasionally contain typographical errors, outdated information or technical inaccuracies.
2.2 Service information, prices, vehicle descriptions, journey examples, airport information, operating arrangements and other website content may be updated or changed from time to time.
2.3 Information displayed on the website is general information unless it forms part of a specific confirmed booking. The details shown in your booking confirmation are the authoritative details for that booking, subject to any later changes agreed with Tony Cars.
3.1 Any fare estimate, journey-time estimate or example price displayed on the website is based on the information available at the time and may depend on the pickup and destination, date, time, vehicle type, passenger and luggage requirements, waiting time, parking, tolls and other journey-specific factors.
3.2 A price is only binding when it has been confirmed by Tony Cars for the specific booking, subject to the Terms and Conditions and any later changes requested by the customer.
3.3 Estimated journey times are not guarantees of arrival times. Traffic congestion, road closures, collisions, weather, security incidents, public events and other circumstances outside reasonable control can affect travel times.
3.4 Customers are responsible for allowing sufficient time for flights, trains, appointments and other time-sensitive commitments. Tony Cars will nevertheless perform its services with reasonable care and skill and nothing in this Disclaimer Policy removes any statutory consumer rights.
4.1 Submitting a booking request through the website, mobile app, email or another accepted channel does not by itself guarantee that a vehicle has been reserved.
4.2 A booking is confirmed only when Tony Cars issues a confirmation or otherwise clearly confirms the booking as Confirmed.
4.3 Vehicle type, driver allocation and availability may change where reasonably necessary for operational reasons, provided that any replacement vehicle and driver meet the applicable licensing, safety and capacity requirements for the booked service.
5.1 Flight monitoring, terminal information, train information, traffic data and similar travel information may be obtained from airports, airlines, railway operators, traffic services or other third-party sources.
5.2 Tony Cars may use this information to assist with journey planning and airport collections, but cannot guarantee that third-party information will always be complete, accurate or updated immediately.
5.3 Customers remain responsible for checking important travel information directly with the relevant airline, airport, railway operator or other official provider, particularly in relation to cancellations, terminal changes, departure times and check-in requirements.
5.4 Customers should notify Tony Cars as soon as reasonably possible of any cancellation, major delay, terminal change or other change that may affect their booking.
6.1 Our website may contain links to external websites, maps, payment services, app stores, social media platforms or other third-party resources for convenience.
6.2 Tony Cars does not control third-party websites and is not responsible for their independent content, availability, security practices or privacy policies.
6.3 The inclusion of an external link does not necessarily mean that Tony Cars endorses all content, products or services available on that third-party website.
6.4 This section does not reduce any responsibility Tony Cars has for a service provider, driver or licensed operator where Tony Cars remains legally or contractually responsible for the booked journey.
7.1 We aim to keep our website, booking systems and digital services available and functioning correctly, but continuous or error-free access cannot be guaranteed.
7.2 Access may occasionally be interrupted by maintenance, software updates, internet or telecommunications failures, payment-provider issues, cyber incidents or other technical problems.
7.3 Where an online service is unavailable, customers should use another available contact method shown on our website. A booking should not be assumed to exist unless it has been confirmed by Tony Cars.
8.1 Customers are responsible for providing accurate and complete booking information, including contact details, addresses, dates, times, passenger numbers, luggage requirements, flight details and any special requirements.
8.2 Tony Cars is not responsible for problems caused solely by incorrect or incomplete information supplied by the customer, although we will make reasonable efforts to assist when an error is reported.
8.3 Users must not misuse the website, attempt unauthorised access, introduce malicious software, interfere with the operation of the service or use the website for unlawful purposes.
9.1 Unless otherwise stated, the text, branding, logos, graphics, photographs and other original content on the Tony Cars website are owned by or licensed to Tony Cars Ltd and are protected by applicable intellectual-property laws.
9.2 Website content may be viewed and used for personal, non-commercial purposes connected with using Tony Cars services.
9.3 Content must not be copied, republished, sold, commercially exploited or materially altered without prior permission where such permission is legally required.
10.1 Nothing in this Disclaimer Policy excludes or restricts liability that cannot lawfully be excluded or restricted, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability arising from statutory consumer rights.
10.2 Tony Cars does not exclude its obligation to perform contracted services with reasonable care and skill.
10.3 To the extent permitted by law, Tony Cars is not responsible for loss or damage that is not caused by a breach of our legal or contractual duties, is not reasonably foreseeable, or results solely from circumstances outside our reasonable control.
10.4 General website content should not be relied upon as a substitute for a specific booking confirmation, official airline or airport information, professional advice or any information that Tony Cars has expressly stated must be confirmed directly.
11.1 Tony Cars may update this Disclaimer Policy from time to time to reflect changes to our website, services, legal requirements or business practices.
11.2 The latest version will be published on our website with the date of the most recent update.
Tony Cars Ltd, trading as Tony Cars
Company number: 11795265
Registered office: 5 Norton Avenue, Surbiton, United Kingdom, KT5 9DX
Registered in England and Wales
Telephone: 020 8399 9473
Email: info@tony-cars.co.uk
Website: www.tony-cars.co.uk
For questions about this Disclaimer Policy or our services, please contact Tony Cars using the details above.
This policy is intended to be read together with Tony Cars’ Terms and Conditions, Privacy Policy and Cookie Policy.
