Welcome to Tony Cars. By using our website and booking services, you agree to follow and adhere to the following Terms and Conditions. Please read them carefully before proceeding. If you disagree with these terms, kindly refrain from using our services.
1.1 These Terms and Conditions outline the rules for using Tony Cars’ website and booking our minicab and airport transfer services.
1.2 Tony Cars provides professional, reliable, and timely services to all customers.
1.3 We update these Terms and Conditions periodically, so we encourage you to review them regularly to stay informed.
2.1 You can book our services through our website, mobile app, or customer service team.
2.2 When you make a booking, provide accurate information, including:
2.3 After completing your booking, we send a confirmation via email or text message. Review this confirmation carefully and notify us immediately if there are any errors.
2.4 We accept last-minute bookings, but their availability depends on scheduling and may involve additional charges.
3.1 You can pay using a credit or debit card through a payment link or directly in cash to the driver.
3.2 To avoid a late fee of £5 per day, complete your payment by the end of the journey. Additionally, we provide digital travel receipts upon request.
3.3 If you prepay for your booking, we issue refunds according to our cancellation policy (see Section 5).
4.1 All prices appear in GBP (£) and include VAT where applicable.
4.2 The price reflects the details you provide at the time of booking. Changes to the journey, such as additional stops or route adjustments, may increase the cost.
4.3 Occasionally, unforeseen factors like airport surcharges or tolls can affect pricing.
5.1 Cancel your booking at least 2 hours before the scheduled pickup time to receive a full refund.
5.2 However, cancellations made less than 2 hours before the pickup time, or instances of no-shows, do not qualify for a refund. In such cases, we charge the full fare.
5.3 Refunds typically reach you within 7–10 business days.
6.1 Arrive at the agreed pickup location on time to avoid waiting time fees.
6.2 Take responsibility for your belongings, as Tony Cars cannot replace or reimburse lost or damaged items. Double-check your items before leaving the vehicle.
6.3 Follow the driver’s instructions and adhere to safety regulations, including wearing seat belts throughout the journey.
6.4 Avoid the following actions while inside the vehicle:
7.1 Every Tony Cars driver holds the required licenses and insurance and completes professional training to deliver high-quality service.
7.2 Drivers arrive at the pickup location on time. If unavoidable delays occur, they notify you as soon as possible.
7.3 Drivers choose the most efficient route unless you request a specific one.
9.1 Provide accurate flight details when booking an airport transfer to avoid any service issues.
9.2 Tony Cars actively monitors flight arrivals to ensure timely pickups. However, you must inform us about any flight cancellations or significant delays.
9.3 Notify us in advance if you carry excessive luggage or non-standard items to avoid additional charges.
9.4 Tony Cars recommends arriving at the airport at least 3 hours before your flight’s departure.
10.1 Tony Cars is not responsible for delays caused by external factors such as traffic, weather, or road closures.
10.2 If your vehicle breaks down during the journey, we arrange for a replacement as quickly as possible.
10.3 Our liability is limited to the fare you paid for the journey.
11.1 Report complaints within 24 hours of completing your journey for prompt resolution.
11.2 Submit complaints via email to info@tony-cars.co.uk.
11.3 We aim to resolve complaints within 7 working days.
12.1 Tony Cars collects and processes your data according to our Privacy Policy. We do not share your information with third parties unless required by law.
13.1 These Terms and Conditions comply with the laws of England and Wales and fall under their exclusive jurisdiction.
14.1 We may record calls for quality, training, or compliance purposes.
By booking with Tony Cars, you confirm that you have read, understood, and agreed to these Terms and Conditions. For any queries, contact our customer service team at info@tony-cars.co.uk.
