Find answers to your questions in our FAQs section, covering everything from bookings to services and customer support.
Tony Cars operates in Surbiton and proudly serves surrounding areas including Kingston upon Thames, Tolworth, Chessington, Worcester Park, New Malden, Berrylands, Long Ditton, Thames Ditton, Ewell, and nearby locations.
Yes, you can. Booking a return trip is easy when you book your outbound journey online. Simply use the “Return Journey” button on our online booking form to specify your preferred return date and other details. Alternatively, please contact us for assistance.
The amount of luggage you can bring depends on the type of vehicle you book. If you are booking online, our system will automatically detect the correct vehicle size based on your selection of passengers and luggage. (To see the vehicle capacity check the “FLEET” section).
Saloon: You can bring a maximum of two medium-sized suitcases and two pieces of hand luggage.
Estate: You can bring up to three medium-sized suitcases and three pieces of hand luggage.
MPV: This vehicle is flexible and can accommodate various configurations. For example:
With six passengers, you can fit only a couple of suitcases. With five passengers, you can bring three large suitcases and three pieces of hand luggage.
With four passengers, you can bring four large suitcases and four additional pieces of hand luggage.
Minibus: You can bring up to eight suitcases and eight pieces of hand
luggage.
We recommend booking at least 1 to 2 days in advance to ensure smooth travel planning. Our online booking system accepts reservations up to 1 month in advance. Please note that online bookings made less than 12 hours before the journey time may be subject to cancellation. For trips departing within the next 12 hours, please contact us directly at +44 (0)208 399 9473 to check availability
Yes, we do. Upon request, we offer three types of child seats to ensure the safety and comfort of young travellers. Depending on the child’s age, we provide: an infant seat, a child seat, and a booster seat. To request a child seat, simply mention the child’s age and the type of seat needed in the comment section during the booking process, and our team will take care of the rest. Please note that each child seat incurs an additional charge of £3.
We operate a diverse fleet of well-maintained vehicles to suit a variety of passenger and luggage needs. Our range includes saloon cars, estate vehicles, MPVs, and spacious 6-seater and 8-seater minibuses. Every vehicle is clean, comfortable, and carefully selected to ensure a smooth, safe, and enjoyable journey.
Yes, you can update your reservation details by contacting our support team at 0208 399 9473 at least 2 hours before your scheduled trip. Please note that all changes are subject to availability and the specifics of your request
Yes, all of our vehicles are equipped with GPS devices to ensure correct navigation. This allows our drivers to find the most efficient routes and arrive at your location on time.
Yes, we apply a £5 surcharge for late-night or early-morning pickups. Our pricing remains consistent and transparent, ensuring exceptional value whenever you choose to travel with us.
We’re pleased to offer a convenient meet-and-greet service upon request. Your driver will be waiting in the airport arrivals hall with a name board, ensuring a smooth and stress-free pickup experience.
This service is available for an additional £8. To request it, simply add a note when making your booking, or contact our support team and we’ll update your reservation accordingly.
If you selected the ‘Meet and Greet’ option during booking, your driver will be waiting for you in the arrivals hall, holding a sign with your name.
If you did not select this option, please proceed to the appropriate meeting point based on your arrival terminal:
HEATHROW AIRPORT
Terminal 2: Short Stay Car Park, Level 1, Row N
Terminal 3: Short Stay Car Park, Level 1
Terminal 4: Short Stay Car Park, Level 1
Terminal 5: Short Stay Car Park, Level 1, Row G
If you selected the ‘Meet and Greet’ option during booking, your driver will be waiting for you in the arrivals hall, holding a sign with your name.
If you did not select this option, please proceed to the appropriate meeting point based on your arrival terminal:
GATWICK AIRPORT
North Terminal: Short Stay Car Park 6, Level 3
South Terminal: Short Stay Orange Car Park, Level 1
If you have any concerns, please contact your assigned driver directly or call our support team at +44 (0) 208 399 9473.
We won’t charge any extra fees for flight delays of up to 2 hours from the scheduled landing time. If your delay exceeds 2 hours, please reach out to us as soon as possible. We’ll do our best to reschedule your booking, subject to availability.
The airport transfer fare includes:
– Airport drop-off charges (for outbound journeys).
– Minimum parking fees and up to 30 minutes of free waiting time (for inbound journeys), starting from the customer’s scheduled pickup time after the actual landing.
– The total cost of the trip.
There are no hidden or unexpected fees everything is included in the fare.
For a detailed breakdown of vehicle capacities, head over to our Fleet section. Our handy guide will help you choose the perfect vehicle to suit your travel needs.
No worries! Start by checking your text messages or email for the driver’s contact details-these are sent automatically as soon as your driver is on the way or has arrived. If you still can’t get in touch, our support team is ready to help! Just give us a call at +44 (0) 208 399 9473, and we’ll sort it out for you right away.
No worries! Start by checking your text messages or email for the driver’s contact details-these are sent automatically as soon as your driver is on the way or has arrived. If you still can’t get in touch, our support team is ready to help! Just give us a call at +44 (0) 208 399 9473, and we’ll sort it out for you right away.
Cancel your booking at least 2 hours before the pick-up time to receive a full refund. If you cancel within 2 hours of the pick-up time, we will charge the full amount. Call us at +44 (0) 208 399 9473 or cancel online in the “My Trips” section of your account.
Receipts are automatically sent to your email once your journey is successfully completed. If you haven’t received yours, it’s possible that an email address wasn’t provided during the booking process.
If you need another copy of your receipt or if you paid in cash, please contact our support team directly. To help us assist you quickly, be sure to include your booking reference and the date of your reservation
